Return your parcel
If you regret your purchase or need to return the item for any other reason, you can do so via Åland Post, but always start by contacting the online store.
Different return policies
Contact the company you bought from to find out which rules apply to your return. There are often instructions on the company's website on how their returns should be handled.
How to do it:
- Please note that in many cases you need to contact the company before you make a return.
- Find out whether the company has a customer returns agreement or offers the EasyReturn Solution service. If not, you need to pay the postage to send the return.
- Take the return item to your nearest post office or service point.
- Ask for a receipt as proof of the return.
- For a VAT refund on returned items, contact Finnish Customs.
Customer returns agreement
If the company you ordered the goods from has a customer returns agreement with Åland Post (only applies to companies from Finland), you can send the goods back free of charge.