Terms and policies
Below you will find Åland Post's terms of delivery, privacy policy and quality measurements in one place.
Åland Post's terms of delivery
We have gathered our various terms here.
Terms of delivery
- Åland Post's general terms of delivery (pdf)
- Letter services, appendix to the terms of delivery (pdf)
- Postal goods transport, appendix to the terms of delivery (pdf)
Terms of carriage
- All our international assignments are subject to the General Conditions of the Nordic Association of Freight Forwarders, NSAB 2015. Download the pdf here
- All our domestic assignments are subject to the Road Transport Contracts Act, FFS 345/1979. Read more on the Finlex website here
Quality measurement
We regularly measure the quality of our postal services to make sure they meet the applicable quality standards and legal requirements.
About quality measurement
Under section 5 of the Postal Services Act (2022/60), Quality standards for universal services:
"Letter items posted within Åland and addressed to a recipient within Åland shall be delivered so that at least 50 per cent reach the recipient on the fourth weekday and at least 97 per cent on the fifth weekday after the day of posting."
Results 2024
The latest measurement, carried out by Posttjänster in 2024, shows that 100% of items arrived within four weekdays.
Our services therefore meet the legal requirements and ensure reliable mail handling.