Compensation for damage
If you want to apply for compensation for a damaged item, you need to make a claim as soon as you receive the item, or within seven working days at the latest. If a delivery is late or has gone missing, you can make a claim within seven days of the day the sender or recipient was informed of the delay or loss.
Basis for compensation for items
Lost or damaged item
Åland Post can pay compensation for an item that has been lost or damaged, based on the actual and proven damage. Compensation covers direct damage to objects and direct costs. The maximum amount is set out in Åland Post's terms of delivery.
Damage caused by delay
If the contents of an item have been damaged because of a delay, you can apply for compensation. Compensation is limited to the maximum amount set out in Åland Post's terms of delivery.
Sender's responsibility
As the sender, you are responsible for packing the item so that it can withstand transport and handling. If your item causes damage to other postal items or to Åland Post, you are liable to pay for this damage in accordance with the rules that apply to Åland Post's liability towards its customers.
How to apply for compensation
When you apply for compensation from Åland Post, attach documents that prove the value of the goods or the repair costs. The application must be submitted no later than one year after the damage was reported.
When Åland Post does not pay compensation
Åland Post is not obliged to pay compensation in the following cases:
- The damage was caused by the sender or the recipient.
- The damage was caused by a criminal act, negligence or fault by someone acting on behalf of the sender or the recipient, or by a third party.
- The item was transported at the sender's risk or posed a risk or danger because of its contents.
- The damage was caused by the contents of the item, by a defect in the goods, by the nature of the goods (for example, spoilage) or by other similar damage that occurred during normal transport time.
- The damage is due to a strike, exceptional weather or natural conditions, a state of emergency or other events beyond Åland Post's control (force majeure).
- The item was not packed in a way that protects the contents during transport.
- These are some examples of situations in which Åland Post does not pay compensation. You will find more information in Åland Post's terms of delivery.