To all of our international transports the General Conditions of the Nordic Association of Freight Forwarders, NSAB 2015, will be applied. Link to pdf (in English)

To all of our domestic transports the Finnish Road Transport Contract Act will be applied, 345/1979. Read more at Finlex (in Swedish)

The goods should be packaged well enough to withstand normal transport and joint loading with other goods.

The packaging should be suitable for the sensitivity of the goods, and must not cause damage to any other goods. 

A shipping label is always required and must contain the correct information: name and address of the recipient (as well as telephone number if possible), number of items, weight and dimensions. If the goods are classified as hazardous, that must also be noted in addition to information regarding any applicable customs duties. 

• Carefully verify that the number of items matches the shipping label
• Check the condition of the packaging
• Make note on the shipping label if any goods are missing or if the packaging or goods are damaged

When you make any notations, it is important that they are located on the receipt section of the shipping label. That is on the part of the shipping label where you confirm/sign that you have received the goods, and which the driver keeps. Describe what you see and what is damaged. Take pictures of the damage, if possible.

Contact Åland Post as well as your own insurance company (if you have separate cargo insurance) immediately. It is preferable for you to report the damage on the same day, but at least within 7 days after having received the goods. 

The cost for transport is based on how much the goods weigh. 

If the goods take up much more space in relationship to their weight, the cost is based on what is called volumetric weight. The cost then covers the unused cargo space. The space is measured in kilo per cubic meters, pallet place or loading meters according to the following: 

Dangerous goods are counted as those products and materials that can cause harm to living beings, the environment, or other goods if they are not handled correctly during transportation. For example, poisonous, caustic or explosive materials are considered dangerous goods.

For the transport of dangerous goods, it is required that you as the sender correctly package, classify, label and mark the goods. The sender must also declare the goods according to the regulations of the specific form of transport being used.

Note that dangerous goods are only transported by special arrangement. Please contact our Customer Service to find out more.

Commercial invoice from supplier/seller

• A commercial invoice accompanies goods for purchase going to Åland. The invoice should be excluding VAT.
• VAT is deducted when the VAT amount is over 5€.
• For the purchase of goods from Norway, Switzerland and Iceland (EFTA), an original Certificate of Origin should be on the invoice in order to avoid paying customs duties. 

Pro-forma Invoice from supplier/seller

• A pro-forma invoice accompanies goods when the delivery is for something other than a purchase – for example, repairs, loans, product samples or promotional items.
• VAT is deducted when the VAT amount is over 5€.
• If the product comes from Norway, Switzerland or Iceland (EFTA), an original Certificate of Origin should be on the pro-forma invoice in order to avoid paying customs duties.

Commercial invoice from supplier/seller

• A commercial invoice accompanies goods intended for sale from Åland. The invoice should exclude VAT.
• For the sale of goods to Norway, Switzerland or Iceland (EFTA), an original Certificate of Origin should be on the invoice in order to avoid paying customs duties.

Pro-forma Invoice from supplier/seller

• A pro-forma invoice accompanies goods when the delivery is for something other than a purchase – for example, repairs, loans, product samples or promotional items.
• If the goods are going to Norway, Switzerland or Iceland (EFTA), an original Certificate of Origin should be on the invoice in order to avoid paying customs duties.
• If the value of the goods exceeds 1,000€, an export declaration must be filed with customs. An export declaration should also be made for temporary exports (that is, when goods are to be returned later).  

Please contact our Postal Services Customer Support via telephone (+358 18 6360) if you would like to book postal shipments. For express delivery services, please contact our Logistics Transport Management via telephone: +358 18 636 725.

We recommend that our customers take out separate cargo insurance for their shipment goods. You can get this through your regular insurance company.